FAQs

  • Is my money secure?

    Yes. The money in your wallet can only be accessed by you by using your mobile no. and password. Just remember, don’t share your password with anyone.

  • What do I do if I think someone else knows my password?

    Change your password immediately using the change password feature.

  • How do I know if my transaction has been successful?

    You will receive an electronic receipt every time you transact with mpurse, confirming that the transaction is successful. If there has been a problem, you will get an error message. In which case, try again or call the Call Centre.

  • Can I get a receipt for my transaction?

    You will receive an electronic receipt every time you transact with mpurse. If there has been a problem, call the Call Centre.

  • Will I lose my mpurse money if my mobile phone is lost or stolen?

    No. Your mpurse money is safe. No personal information is stored on any phone. As long as no one knows your password no one can access your mpurse wallet but you.

  • What happens if the mobile phone network is down?

    Your options are to wait until the network comes back or move to an area where the network is up.

  • Can I withdraw cash from my mpurse wallet?

    No.

  • What do I do if I have forgotten my password?

    Use forgot password feature in the application and create a new one.

  • Is there any monthly fee I need to pay to hold an account in mpurse?

    No. There are no monthly charges for holding an account in mpurse.

  • Do I need to maintain any minimum balance in my wallet to keep it active?

    No.

  • Can I open a mpurse wallet if I am under the age of 18?

    No.